Shipping / Returns

Reid Young

<h4>Returns, Exchanges, and Refunds</h4> If you’ve got a problem with your order, contact us within 30 days of your order’s shipping date (45 days for international orders) and we’ll be glad to get things fixed up. <ul> <li>If we made a mistake with your order, we’ll do whatever it takes to make it right. Just <a href="mailto:orders@fangamer.com">contact us</a> and we’ll take care of the rest. If we need you to ship something back to us, we’ll cover the cost of postage, so don’t worry :)</li> <li>If you made a mistake when you ordered (wrong size, changed your mind, etc) you’re welcome to request an exchange/refund. All we ask is for any returned items to be in good condition and that you cover any shipping charges which come up. <a href="mailto:orders@fangamer.com">Contact us</a> and we’ll let you know how to proceed!</li> <li>People are usually happy with our stuff, so we never charge restocking fees. </li> </ul> <h4>Inventory and Condition</h4> Due to the way our inventory system works, we will occasionally find ourselves prematurely sold-out of a certain item. This also sometimes happens with returns and cash payments — between the time your return/payment is sent and the time we receive it, we will occasionally sell out of the item you want. In cases like these we will usually offer you a refund, but sometimes we’ll simply replace it with a similar item and offer you a coupon for the trouble. Also, since all of our merchandise is handmade, it’s common for small things to be out of place. Poster prints, for example, occasionally have flecks and other minor variations, and even shirts sometimes have stray threads or slightly different fits. Please keep this in mind when buying — we do our best to deliver great products, but we’re not robots! <h4>Taxes</h4> There are only a handful of instances in which our customers have to pay taxes or additional fees beyond our shipping costs: <ul> <li>Residents of Arizona have to pay a state tax of 6.1%</li> <li>Residents of Tucson, Arizona have to pay a state+city tax of 8.1%</li> <li>Some countries, especially those in Europe, tax their citizens for incoming packages. (Royal Mail is particularly bad, as they sometimes add customs fees and an £8 handling fee on top of the VAT!) You have to pay these fees when you get your package, so please be aware of your country’s tax policy before you order. </li> </ul> <h4>Shipping</h4> <ul> <li>Except for preorders, we almost always ship merchandise within 1 week, usually in about 2 days depending on the order volume. If you need your order in a hurry, check the front page before you order to see how busy we are!</li> <li>We are based in the United States, and all of our packages ship exclusively through the USPS.</li> <li>If your order is returned, you can either get a refund (for the cost of the item minus shipping), or you can pay to have it re-shipped.</li> <li>We’re glad to ship international orders to anywhere in the world (except Kuwait)! Shipping to Canada generally starts at around $7. Shipping outside of North America starts at around $12. <ul> <li>Global Express is very expensive, very fast, and trackable. These packages usually arrive in about 1 week. <ul> <li>Global Express Flat Rate is the same very fast, trackable service except much cheaper (around $28).</li> </ul></li> <li>International Priority is expensive, fast, and trackable. These packages usually arrive in about 2-3 weeks. This option is a good idea if your country’s customs agents are evil (looking at you, Chile)! <ul> <li>International Priority Flat Rate is the same fast service except much cheaper (around $14) and not trackable.</li> </ul></li> <li>International First Class is cheap, slow, and not trackable. These packages usually arrive in 3-4 weeks, though they have been known to arrive as early as 2 weeks or as late as 5. Although the vast majority of them eventually arrive, these packages are the most likely to get lost in the mail.</li> </ul></li> </ul> WARNING: You can save money with International First Class or International Priority Flat-Rate, but you accept the risk that your package could get lost! This has happened to a small percentage of our international customers. If your package does not have tracking and gets lost in the mail, you have two options: either pay for the cost of reshipping via Global Express or Priority International (a minimum of $21 to Canada, $28 to most other countries), or get a refund minus the cost of shipping. This is a ‘mulligan’ for people who are not experienced with international ordering, so you only get to use it once! If it happens again later, we will not offer any refunds, so you’ll have to place a brand new order. We apologize for this inconvenience, but we’ve lost too much money to inefficient postal services around the world. If your country’s post sucks (looking at you, Kuwait, Chile, and Mexico!) play it safe with Global Express or Priority ;)

2008-08-24T01:07:09-07:00

shipping 390552

2008-08-24T01:07:09-07:00

141962

Shipping / Returns 2009-12-17T20:36:42-07:00 h4. Returns, Exchanges, and Refunds If you've got a problem with your order, contact us within 30 days of your order's shipping date (45 days for international orders) and we'll be glad to get things fixed up. * If *we made a mistake with your order*, we'll do whatever it takes to make it right. Just "contact us":mailto:orders@fangamer.com and we'll take care of the rest. If we need you to ship something back to us, we'll cover the cost of postage, so don't worry :) * If *you made a mistake when you ordered* (wrong size, changed your mind, etc) you're welcome to request an exchange/refund. All we ask is for any returned items to be in good condition and that you cover any shipping charges which come up. "Contact us":mailto:orders@fangamer.com and we'll let you know how to proceed! * People are usually happy with our stuff, so *we never charge restocking fees*. h4. Inventory and Condition Due to the way our inventory system works, we will occasionally find ourselves prematurely sold-out of a certain item. This also sometimes happens with returns and cash payments -- between the time your return/payment is sent and the time we receive it, we will occasionally sell out of the item you want. In cases like these we will usually offer you a refund, but sometimes we'll simply replace it with a similar item and offer you a coupon for the trouble. Also, since all of our merchandise is handmade, it's common for small things to be out of place. Poster prints, for example, occasionally have flecks and other minor variations, and even shirts sometimes have stray threads or slightly different fits. Please keep this in mind when buying -- we do our best to deliver great products, but we're not robots! h4. Taxes There are only a handful of instances in which our customers have to pay taxes or additional fees beyond our shipping costs: * Residents of Arizona have to pay a state tax of 6.1% * Residents of Tucson, Arizona have to pay a state+city tax of 8.1% * Some countries, especially those in Europe, tax their citizens for incoming packages. (Royal Mail is particularly bad, as they sometimes add customs fees _and_ an £8 handling fee on top of the VAT!) You have to pay these fees when you get your package, so please be aware of your country's tax policy before you order. h4. Shipping * Except for preorders, we almost always ship merchandise within 1 week, *usually in about 2 days* depending on the order volume. If you need your order in a hurry, check the front page before you order to see how busy we are! * We are based in the United States, and all of our packages ship exclusively through the USPS. * If your order is returned, you can either get a refund (for the cost of the item minus shipping), or you can pay to have it re-shipped. * We're glad to ship *international orders* to anywhere in the world (except Kuwait)! Shipping to Canada generally starts at around $7. Shipping outside of North America starts at around $12. ** *Global Express* is very expensive, very fast, and trackable. These packages usually arrive in *about 1 week*. *** *Global Express Flat Rate* is the same very fast, trackable service except much cheaper (around $28). ** *International Priority* is expensive, fast, and trackable. These packages usually arrive in about *2-3 weeks*. This option is a good idea if your country's customs agents are evil (looking at you, Chile)! *** *International Priority Flat Rate* is the same fast service except much cheaper (around $14) and *not trackable*. ** *International First Class* is cheap, slow, and *not trackable*. These packages usually arrive in *3-4 weeks*, though they have been known to arrive as early as 2 weeks or as late as 5. Although the vast majority of them eventually arrive, these packages are the most likely to get lost in the mail. *WARNING:* You can save money with International First Class or International Priority Flat-Rate, but *you accept the risk* that your package could get lost! This has happened to a small percentage of our international customers. If your package does not have tracking and gets lost in the mail, you have two options: either *pay for the cost of reshipping* via Global Express or Priority International (a minimum of $21 to Canada, $28 to most other countries), or get a *refund minus the cost of shipping*. This is a 'mulligan' for people who are not experienced with international ordering, so you only get to use it once! If it happens again later, we will not offer any refunds, so you'll have to place a brand new order. We apologize for this inconvenience, but we've lost too much money to inefficient postal services around the world. If your country's post sucks (looking at you, Kuwait, Chile, and Mexico!) play it safe with Global Express or Priority ;)